Privacy Policy

Last updated: 30 October 2026

1. Introduction

Flavours of Scotland is committed to protecting your privacy and ensuring that your personal information is handled safely, securely and responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, make an enquiry, apply for employment, subscribe to our communications or interact with any of our businesses, services and hospitality operations.

We respect your privacy and are committed to complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and applicable privacy legislation.

2. Who We Are

For the purposes of data protection legislation, the organisation responsible for your personal information is:

Flavours of Scotland

Website: www.flavoursofscotland.com

Email: hello@flavoursofscotland.com

Registered address: 2/3, 48 West George Street, Glasgow, G2 1BP

Where a particular Flavours of Scotland business or trading operation is operated by a separate legal entity or partnership, that organisation may act as an independent data controller. Where this applies, we will identify the relevant organisation when collecting your information.

3. Information We Collect

We may collect and process the following types of personal information:

Personal identification information

  • Full name.

  • Email address.

  • Telephone number.

  • Postal address.

  • Other contact information you provide.

Enquiry and communication information

  • Information submitted through website contact forms.

  • Details of enquiries, feedback, complaints and correspondence.

  • Booking and reservation information where applicable.

  • Preferences and requirements you voluntarily share with us.

Employment and recruitment information

  • CVs and employment histories.

  • Qualifications and professional experience.

  • References and application information.

  • Information relevant to recruitment and employment.

Website and technical information

  • IP address.

  • Browser type and device information.

  • Website usage and browsing activity.

  • Cookie and analytics information.

  • Website performance and diagnostic data.

Marketing information

  • Marketing preferences.

  • Newsletter subscriptions.

  • Records of consent and communication preferences.

We only collect information that is reasonably necessary for the purposes described in this policy.

4. How We Use Your Information

We may use your personal information for the following purposes:

  • Responding to enquiries and customer requests.

  • Providing information about our restaurants, cafés, shops, products and services.

  • Processing bookings, reservations and other customer requests.

  • Managing customer relationships and providing customer support.

  • Processing job applications and recruitment enquiries.

  • Sending newsletters and marketing communications where permitted.

  • Improving our website, services and customer experience.

  • Managing business administration and operations.

  • Maintaining website security and preventing fraud.

  • Meeting legal, regulatory and accounting obligations.

We will only process your personal information where we have a lawful basis to do so.

5. Lawful Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

Consent: Where you have actively agreed to receive marketing communications or where consent is otherwise required.

Contract: Where processing is necessary to fulfil a contract or take steps at your request before entering into a contract.

Legitimate interests: Where processing is necessary for our legitimate business interests, provided these interests do not override your rights and freedoms.

Legal obligation: Where we need to process information to comply with applicable laws and regulations.

Where we rely on consent, you may withdraw it at any time.

6. Marketing Communications

We may send you information about Flavours of Scotland, including news, events, special offers, new openings, products and hospitality experiences.

We will only send electronic marketing communications where we have the appropriate permission or another lawful basis under applicable legislation.

You can unsubscribe from marketing communications at any time by:

Unsubscribing from marketing communications will not prevent us from sending essential service-related communications where necessary.

7. Sharing Your Information

We do not sell, rent or trade your personal information.

We may share information with trusted third parties where necessary to operate our business, including:

  • Website hosting and maintenance providers.

  • Website analytics and performance providers.

  • Email and marketing service providers.

  • Booking and reservation platforms.

  • Payment processing providers.

  • Recruitment and HR service providers.

  • Professional advisers, including accountants and legal advisers.

  • Regulatory authorities and law enforcement agencies where legally required.

These organisations are only permitted to process personal information where necessary for their agreed purposes and subject to appropriate safeguards.

8. International Data Transfers

Some of our website service providers may store or process information outside the United Kingdom.

Where personal information is transferred internationally, we will ensure that appropriate legal safeguards are in place in accordance with UK data protection legislation.

These safeguards may include UK adequacy regulations, the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses, as applicable.

9. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve functionality, understand website usage and enhance your browsing experience.

Cookies may include:

Essential cookies: Necessary for the website to operate correctly.

Analytics cookies: Help us understand how visitors use our website.

Functional cookies: Remember preferences and improve website functionality.

Marketing cookies: May be used to measure advertising effectiveness or deliver relevant marketing.

Where required, we will request your consent before placing non-essential cookies on your device.

You can manage your cookie preferences through our website cookie settings or your browser settings.

Disabling certain cookies may affect some website functionality.

10. How Long We Keep Your Information

We only retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, including legal, accounting and reporting requirements.

Retention periods will vary depending on the type of information and the reason it was collected.

For example:

  • General enquiries will normally be retained for as long as necessary to resolve the enquiry and maintain appropriate business records.

  • Marketing information will be retained until you unsubscribe or your consent is withdrawn, subject to any necessary suppression records.

  • Recruitment information will be retained in accordance with our recruitment retention procedures.

  • Financial and transactional records will be retained for the periods required by applicable law.

When information is no longer required, it will be securely deleted or anonymised.

11. How We Protect Your Information

We take appropriate technical and organisational measures to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.

These measures may include access controls, secure systems, encryption where appropriate, staff training and secure information management procedures.

Although we take reasonable steps to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Your Data Protection Rights

Under UK data protection legislation, you have a number of rights, subject to applicable legal conditions.

These include:

  • Right of access: Request a copy of the personal information we hold about you.

  • Right to rectification: Request correction of inaccurate or incomplete information.

  • Right to erasure: Request deletion of your personal information in certain circumstances.

  • Right to restrict processing: Request that we limit how we use your information in certain circumstances.

  • Right to data portability: Request a copy of certain information in a commonly used electronic format.

  • Right to object: Object to certain types of processing, including direct marketing.

  • Right to withdraw consent: Withdraw consent where we rely on consent as our lawful basis.

To exercise any of these rights, please contact us using the details in Section 2.

We may need to verify your identity before responding to a request.

13. Third-Party Websites

Our website may contain links to third-party websites, booking platforms, social media pages and other external services.

These websites operate independently and have their own privacy policies and terms.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

14. Children's Privacy

Our website and services are not specifically directed at children.

We do not knowingly collect personal information from children through our website without an appropriate lawful basis and, where necessary, appropriate parental or guardian involvement.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can investigate.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or applicable legislation.

Any changes will be published on this page, together with an updated revision date.

We encourage visitors to review this policy periodically.

16. Contact Us

If you have any questions about this Privacy Policy, how we use your personal information or wish to exercise your data protection rights, please contact:

Flavours of Scotland

Website: www.flavoursofscotland.com

Email: hello@flavoursofscotland.com

Address: 2/3, 48 West George Street, Glasgow, G2 1BP

You also have the right to raise a concern with the UK's Information Commissioner's Office (ICO).

Website: https://ico.org.uk/

Telephone: 0303 123 1113

Flavours of Scotland is committed to respecting your privacy and handling your personal information with care, transparency and responsibility.